Returns – Our Policies and General Guidelines
Please read the following policies and guidelines before you order:
All our products are thoroughly inspected, and zippers, locks, magnets and straps etc. are tested before the item is put in the shipping box. An experienced Alles employee signs and dates an inspection card and personally guarantees that each bag is defect free upon shipping. We put trust in our employees' work and are confident that no defective products are mailed to our customers.
To be eligible for a return, for ANY reason, you must contact us within 7 calendar days of purchase/delivery and obtain a Return Merchandise Authorization number (RMA) from us. All returns must be shipped back to us within 15 calendar days from the day the order was delivered to you.
We will accept the return of full-priced items that are in new, unused condition. We do not accept the return of used, worn, altered, discounted, sale, special priced, coupon or clearance items.
Original tags have to be attached in the original way. The receipt needs to be included.
Return of wrong item delivered or item damaged during shipping:
We will send you a free return label if you are returning an item because it is
1.) Not the item you ordered because we made a mistake and boxed a different bag or
2.) The item was damaged in shipping. We will need proof of damage during shipping (pictures of damaged box, notification from shipping company etc.) so we can file a claim with the shipping company. Usually the delivery service will let you know if they have noticed damage to the box and you can refuse acceptance of the damaged box right away.
If the wrong item was delivered or the item was damaged during shipping, we will exchange your item. Replacements are only available for the same item and must be shipped to the same address as the original order, using the same shipping method. If the item you ordered is not available any more, we will refund your purchase price and sales tax (if any).
Return for any other reason:
For all other return reasons (examples: don’t like color, style, changed mind etc.) you will be responsible for paying the return shipping costs to us. Return shipping costs are non-refundable. In addition we are reserving the right to charge a restocking fee of $10.00 per returned item.
We advise you to use an insured (if value >$100.00) and trackable shipping method for any return. We will NOT be responsible for lost items or items damaged during return transit. No refund can be issued if you do not submit proof of shipping/tracking to us.
Returned items that:
• are damaged for reasons not due to our or the shipping company’s error or
• are missing parts or
• are missing protective care items or
• are not in original condition or
• do not have a receipt/invoice or
• do not
have an RMA number issued by us or
• appear to have been damaged on purpose or
• do not have the original picture hang tag attached or the hangtag string was cut or severed or knotted, glued, taped or otherwise reconditioned
will NOT be credited or refunded. We will offer to ship the item back to you at your cost.
To return your item, please follow these instructions:
1 Obtain a Return Merchandise Authorization (RMA) form by contacting us at firstname.lastname@example.org within 7 calendar days of delivery/receipt of the item.
2 Print out and complete the required information on the RMA form you received from us.
3 Securely pack your merchandise, making sure to include the original receipt. If possible use the original shipping box and stuffing materials.
4 Affix the return label to the package.
5 Mail your return package at any US Postal Service office, UPS or FedEx drop-off location, or hand off your package to your US Postal Service mail carrier, UPS or Federal Express driver. Use a trackable shipping method so you will know when we received your item(s). If you received a free return label from us, tracking will be automatically included.
Refunds and Store Credits
Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund or of the amount of your store credit.
Only regular priced items may be refunded, unfortunately, discounted, sale, special priced, coupon or clearance items cannot be refunded.
We only replace items if they are defective or damaged, without the defects being caused by you; or if you were sent the wrong item. Depending on stock, the time it may take for your replacement may vary. We will notify you by e-mail of the status.
We thoroughly inspect each item before it is shipped. The inspection process includes:
-The examination of both the interior and exterior of the item by checking for any marks, open seams, tears, spots or scratches
-Testing of all zippers, buckles, locks, and magnetic snaps
-Testing the durability of all straps and/or carry handles
-A signed and dated quality control inspection card is enclosed with each shipment ensuring that we will not send defective items